
1688 Cancels Only Refund Policy to Balance Consumer and Merchant Interests
The recent announcement by 1688, a platform under Alibaba Group, to fully cancel its "only refund" policy is a notable development, particularly in the e-commerce landscape. This change is expected to have a significant impact on both consumers and merchants. Previously, when a buyer discovered a quality issue with a product after receiving it, they could initiate a refund request, and the platform would actively intervene to process the refund without needing the seller's consent. However, this policy has been criticized for potentially damaging the interests of merchants. By cancelling the "only refund" policy, 1688 aims to balance the interests of both buyers and sellers, promoting a healthier e-commerce environment.















