Xi Cha Milk Tea Catches Fire in Microwave, Sparks Safety Concerns

In response to the incident, Xi Cha issued a statement reminding customers that their cups are designed for single-use only and should not be heated in the microwave. Instead, the company suggested that customers transfer the milk tea to a different container before heating it. However, some netizens have pointed out that the cups do not have clear labeling indicating that they should not be microwaved, raising questions about the company's liability and the need for clearer safety guidelines.

According to Xi Cha's official customer service team, the cup used for their milk tea is a silver-colored, one-time-use paper cup that is not designed to be microwave-safe. This highlights a crucial safety concern that many consumers may not be aware of, as several common household items, including eggs, chestnuts, stainless steel bowls, spoons, and aluminum foil, among others, should never be heated in a microwave due to the risk of fire or explosion.

Legal expert Lin Junjing notes that under the Consumer Rights Protection Law, businesses are obligated to provide truthful explanations and clear warnings to consumers about products that may pose a risk to personal or property safety. This includes specifying the correct usage methods and measures to prevent harm. In the context of the recent incident, Lin emphasizes the importance of businesses taking proactive steps to educate consumers on safe product handling. By failing to provide clear guidelines on the safe handling and consumption of their products, including warnings against heating them in a microwave, the company may be seen as negligent in their duty to protect consumer safety.

Experts warn that when using a microwave to heat food or drinks, it's crucial to be mindful of the container's material and the temperature used. Items with shells, metal utensils, and plastic products should never be placed in a microwave for heating. Consumers are advised to enhance their safety awareness to avoid unnecessary risks, including being cautious with the types of containers used for microwave heating, as some materials can cause fires or release harmful chemicals when heated. By taking these precautions, individuals can safely enjoy their favorite beverages, like milk tea, without risking accidents like the one that occurred when a customer attempted to heat their milk tea in a microwave, causing it to ignite. As the popularity of microwave heating continues to grow, it is essential for companies like Xi Cha to take a proactive approach in warning consumers about the dangers of heating their products in this manner, to minimize the risk of accidents and ensure a safer consumer experience.